Where do you ship?
We currently provide shipping information for delivery within the United States.
How long will my order take?
Orders are processed in 1–3 business days. Standard transit is estimated at 5–10 business days, for an expected total of 6–13 business days. See the Shipping Policy for full details.
When is shipping free?
Orders of US$30.00 or more qualify for free standard shipping. Orders below US$30.00 have a flat US$6.99 standard shipping charge.
Can I return an item?
Eligible new items, including defective and non-defective items, may be requested for return within 30 days after delivery. See the Return & Refund Policy.
Do you accept exchanges?
Yes. Eligible new items may be exchanged subject to availability. Submit a request through Contact Us.
How do I get help with my order?
Email service@jinmere.com or use the Contact Us form. Include your order number and a clear description of the issue.
How can I make a privacy request?
Email service@jinmere.com or use the Privacy Choices page and write “Privacy Request” in your message.